Terms & Conditions

Missed / Cancelled and Amended Appointments

If you need to change or cancel your appointment, please give 48 hours’ notice or a discretionary 50% of the full treatment price may be charged, or a £10 deposit required for your next booking. Clients who wish to leave a mobile number will be sent a free text reminder the day before, however this is a courtesy text only and not our responsibility to remind you of your appointments. Please feel free to text this number if you need to change your appointment.

Missed Appointments / Late Arrivals

Whilst we will endeavour to carry out the booked treatment in full, if you arrive late, the treatment may be cut short to your allotted time, yet the full treatment may still be charged.


Deposits may be required when booking appointments over £25, longer than 1:15 hours, at peak times or from clients who have previously missed or amended appointments at short notice. You will receive a receipt and this will be deducted at the time of treatment.


For the safety of children and the comfort of other clients, we kindly request that you do not bring your toddler or lively children into the salon for treatments longer than 15 minutes.


In the unlikely event that you are unsatisfied with your treatment, please let us know as soon as possible, in person, by phone or text and we will rectify this free of charge, within 7 days of the original treatment. After 7 days a small charge may be required to correct the treatment (such as nail repair etc.)

Patch Testing

For your safety and wellbeing, patch testing is required for eyelash tinting and permanent eyelashes at least 24 hours before treatment. This is a requirement for new clients or those that have had the treatment elsewhere and existing clients that have not been treated within the past 6 months.

Gift Vouchers

Gift vouchers will be given a 6 month expiry date from the day of purchase. After this time any voucher are no longer valid or redeemable.


Ready to book an appointment?

Book Online
© Copyright 2017 UK Lash Studio. All Rights Reserved | Terms